|
|
ELS Repair and Warranty Policy
Our Promise of Quality and Warranty
It is our policy to make each piece of equipment that we receive for
repair look and act like new. If you are unhappy with how a device
functions or looks when you receive it, we'll fix it free.
Repair Services Include:
-
Complete testing and diagnosis
-
Replacement of
failed or weak components
-
EPROM upgrade as requested and available
-
Burn in period
-
Post repair testing
All plastic is replaced with
new, painted or cleaned “like new” plastic. Equipment that arrives with
damaged plastic which can not be reused or is missing plastic parts will be
subject for the charge for replacement plastic to make the device
complete.
We ask that you do not ship your power supplies or cables. New
power supplies and cables are available at an additional charge.
Units are individually packaged and receive a one year warranty.
ELS also offers Online Repairs.
Warranty Test and Clean Policy
An in warranty test and clean is equipment that has been received for repair
under warranty where there is no trouble found. This equipment will receive
the same cosmetic and diagnostic treatment and will be billed at test and
clean rate.
Warranty Policy
ELS guarantees that all warranted equipment that we
repair or refurbish will function properly for a period of 12 months.
If a device fails during the warranty period, we
will repair it at no charge. Devices that have been abused, tampered
with, damaged due to Acts of God or power surges are not covered under warranty. Should a device be repaired within the warranty
period, the warranty period does not restart, but will continue from the
original date of repair. ELS assumes no liability for the loss of
the use of equipment during the repair period. Devices received for
repair that we diagnose as “no problem found” will be invoiced at the
test and clean rate.
Important Note: It is important that you obtain an RA (Repair
Authorization) number before shipping equipment to us for repair. An RA
will enable us to identify your equipment when it arrives. If you are
using ELS Online you will also be able to use the RA number to view
the status of your equipment while it is in our facility.
If you have any questions regarding equipment repair or any of the
services we offer please contact your sales representative or email
sales@equipmentlocatorservices.com.
|
